Terms and Conditions of the Aminess AMI+ Loyalty Programme
GENERAL INFORMATION ABOUT THE LOYALTY PROGRAMME
The AMI+ Loyalty Programme (hereinafter: the Loyalty Programme) has been designed to reward the loyalty of the guests of the Aminess Hotels & Campsites owned by Laguna Novigrad d.d., Novigrad, Škverska 8, PIN: 58935879058 (hereinafter: Aminess).
The purpose of the Loyalty Programme is to enable its members to take advantage of the benefits set out below. The Loyalty Programme requires that members act responsibly and comply with these Terms and Conditions. By joining the Loyalty Programme, each member of the Loyalty Programme declares that they have read and understood these Terms and Conditions and accept them in their entirety.
The Programme is not a prize competition or an entertainment service. The rewards of this Programme are certain and unambiguous and every Programme participant who meets the conditions is entitled to various benefits.
The AMI+ Loyalty Programme applies to:
Aminess Maestral Hotel****
Aminess Laguna Hotel***
Aminess Grand Azur Hotel****
Aminess Lume Hotel****
Aminess Maravea Camping Resort****
Aminess reserves the right to change the list of the facilities participating in the Loyalty Programme at any time, as well as the list of benefits and restrictions.
1. WHAT IS THE AMI+ LOYALTY PROGRAMME
The AMI+ Loyalty Programme: The AMI+ Loyalty Programme has been designed by Aminess to provide its members with all the benefits stated in the Terms and Conditions. All rights for the Loyalty Programme are vested exclusively in Aminess.
Stay: the period of time between arrival (check-in) and departure (checkout) from a hotel or campsite.
Client: a person who meets the conditions to join the Loyalty Programme, but has not yet joined and accepted the Terms and Conditions of the Loyalty Programme.
Loyalty Programme Member: a person who has joined the Loyalty Programme and who is entitled to the benefits of the Loyalty Programme according to the level of membership obtained and according to the Terms and Conditions. For a detailed list of benefits by membership level and the conditions for their use, visit www.aminess.com/en/loyalty and www.aminess-campsites.com/hr/loyalty
“AMI+Card” membership level: the basic Programme level assigned to all members upon joining.
“AMI+Premium” membership level: membership level reached after a minimum of 3000 points acquired as a Loyalty Programme member for stays in hotels and campsites participating in the Programme, in the current year (the current year begins on the joining date and reactivates every 12 months). It includes “Premium” benefits, i.e. products and services, in accordance with the relevant benefits list.
Point: unit value expressed in reward points. Members collect points during their stay at Aminess facilities.
Offline AMI+Card / AMI+Premium card: a card received by a member which confirms membership status. You can identify as a member at the reception desks of Aminess Hotels & Campsites by providing a personal ID document during a regular check-in, by providing your membership card number during an online booking at the Aminess websites (www.aminess.com and www.aminess-campsites.com) or by providing your e-mail address and password at the Loyalty Programme website (www.aminess.com/en/loyalty and www.aminess-campsites.com/en/loyalty).
The membership card is not transferable to any other person.
AMI+Card / AMI+Premium electronic “card”: a member receives an electronic confirmation (by e-mail) as a confirmation of the membership status, according to the membership level obtained. You can identify as a member at the reception desks of Aminess Hotels & Campsites by providing a personal ID document during a regular check-in, by providing your “membership card” number during an online booking at the Aminess websites (www.aminess.com and www.aminess-campsites.com) or by providing your e-mail address and password at the Loyalty Programme website (www.aminess.com/en/loyalty and www.aminess-campsites.com/en/loyalty).
A physical card is not necessary for identification. Programme membership is not transferable to any other person.
2. PROGRAMME PURPOSE
The Programme’s purpose is to recognise and/or reward Aminess Hotels & Campsites guests. For this purpose, members collect Loyalty Programme points for the following:
- every real stay, i.e. booked and paid accommodation at a hotel or campsite, used and completed at a hotel or campsite participating in the Programme.
MEMBERS COLLECT POINTS FOR:
- accommodation at Aminess Hotels; overnight stays with breakfast, half-board, all inclusive light, and pet accommodation services
- accommodation at Aminess Campsites; overnight stays in mobile homes, pet accommodation in mobile homes, accommodation at pitches (camp lot + price per adult and per child, additional cars, tents and pets)
- Aminess restaurants and bars (food and beverages)
- Aminess wellness services (massages, treatments, spa, gym, solarium)
- Aminess sports centre facilities (designated services)
- accommodation packages, if stated
* Note: All rendered services must appear on the room invoice.
POINTS CANNOT BE COLLECTED FOR:
- merchandise (restaurants and bars: ice cream, cigarettes; rooms: minibar; wellness: creams, massage oils, etc.),
- services provided by partners at the Aminess Hotels & Campsites (beauty salon at the Aminess Laguna Hotel, massages and sports zone at the Aminess Maravea Camping Resort, water sports at Aminess Maestral and Aminess Laguna, hairdressing salon at the Aminess Maestral, gift shops and game rooms in all facilities, massages and hairdressing salon at the Aminess Lume Hotel and outdoor massage points)
- GoAdria and other partner agencies’ (Dalmatino Tours...) services
- accommodation packages, if not otherwise stated
- incentives (additional payments) at the time of accommodation booking (fruit basket, water, wine, sunloungers...)
- required additional payments (sojourn tax, one-time registration, booking fee, final cleaning...)
- used services paid with cash or credit card at external points of sale (e.g. hotel restaurant)
- in the event of an untimely cancellation, i.e. a penalty charge
POINTS SHALL NOT BE COLLECTED UNDER ANY CIRCUMSTANCES FOR:
- stays paid exclusively with the points earned within the Loyalty Programme
- stays booked with tour operators, online travel agencies and various online portals
- flat-rate contracts for camping
- guests without a booking (walk-in guests)
- congresses, conventions and group bookings
- stays booked with coupons/vouchers bought at group sales websites
- stays booked with gift or prize competition vouchers
- used services for which points cannot be collected and which are paid with cash or credit card at external points of sale (e.g. hotel restaurant)
- products and services provided by third-party companies (e.g. beauty salons, transfers, excursions, etc.)
- invoices not paid in full
3. MEMBERSHIP CONDITIONS
Loyalty Programme membership is made available to every natural person above the age of 18. Membership in the Loyalty Programme is free of charge. You can join via our website www.aminess.com/en/loyalty www.aminess-campsites.com/en/loyalty or directly at the Aminess Hotels & Campsites reception desk by filling out a Loyalty Programme application form.
In order to become a member, the client is obliged to fill out all mandatory fields of the Loyalty Programme application form: name, surname, gender, date of birth, address and e-mail address, language of communication, application date, and in the event of registration at the reception desk, the client is obliged to sign the form, by which he/she accepts the membership Terms and Conditions. Every member is obliged to update his/her personal information at the Aminess Loyalty Programme website in the event of changes in the information given in the application form. Aminess shall not assume any responsibility to a Loyalty Programme member for his/her inability to take advantage of the Programme benefits if the data submitted by the Loyalty Programme Member is incorrect or incomplete.
If there is no activity of the Loyalty Programme member’s ID number within three years, all previously collected points on the member’s account shall be deleted, allowing the member to start collecting new points during the next stay.
A member can terminate his/her membership in the Loyalty Programme in writing at any moment and without stating a reason. This implies the withdrawal of a member from the Loyalty Programme, which will permanently terminate the existing relationship between the member and the Loyalty Programme, along with all benefits related to the Loyalty Programme membership.
3.1. Earning and collecting points
Points earned in the manner described in Article 3 of these Terms and Conditions will be added to the Loyalty Programme membership card. Members will NOT receive points for their stays prior to the date of registration in the Programme and prior to the introduction of the Programme (1 April 2018).
Depending on the membership level, the point-awarding system is subject to the following conditions:
- AMI+Card: 1 point for €1.
- Ami+Premium: 1 point for €1.
If you booked a stay using both points and standard currency, you will collect points only for the value paid in currency, not the value paid with points.
In order to collect points and enjoy the benefits of the AMI+Card and Ami+Premium Programme, members are obliged to identify themselves at the relevant hotel or campsite reception desk in order to ensure that the personal information of the person checking in matches the information of a registered Loyalty Programme member. Members identify themselves by providing identity documents at the reception desk.
Points will be credited automatically to a member’s account for services used within the Loyalty Programme which are charged to the room. Points will not be credited to a member’s account for used services for which he/she paid with cash or credit card at external points of sale (e.g. hotel restaurant). The points will show on the member’s account at the Loyalty Programme website within 24 hours of paying the invoice at the reception desk, and members can use them during their next stay.
Collected points can be only be credited to the account of the member who stayed at the hotel and who used the services for which the Programme awards points.
Members can collect points on accommodation for a maximum of 5 rooms or 5 pitches or 5 mobile homes during a stay, provided the owner of the membership card booked all of the accommodation units at Aminess websites (www.aminess.com, www.aminess-campsites.com) or via the Aminess Reservation Centre. The Loyalty Programme member must be staying in one of the accommodation units Points will not be awarded for booked rooms/pitches/mobile homes that do not meet the above-mentioned conditions.
Points will NOT be awarded in case of no-show. Points will not be awarded in the event of a cancellation, i.e. points are not collected for a penalty charge.
3.2. AMI+ membership levels
In order to obtain membership levels described below, a member must meet the following conditions:
The conditions for collecting and retaining awarded points, depending on the Programme level, are as follows:
AMI+Card: The basic level, assigned to all members upon joining the Programme.
AMI+Premium: Level for members who during the current year (valid from the date of joining the Programme) has stayed at hotels and campsites participating in the Programme and collected a minimum of 3000 points by staying at participating hotels and campsites.
If there is no activity of the Loyalty Programme member’s ID number within three years, all previously collected points on the member’s account shall be deleted, allowing the member to start collecting new points during the next stay.
3.3. Points transfer
Points are not transferrable to other members.
3.4. Redeeming points
Members can redeem points for discounts only at the reception desk at the time of payment, providing the accommodation was booked directly through Aminess (www.aminess.com, www.aminess-campistes.com and the Aminess Reservation Centre). It is not possible to redeem points in advance for a discount at the time of booking. Points may be redeemed only at the reception desk at the time of payment.
The following is valid for points redemption:
- for every 25 points collected, an AMI+Card member earns a €1 discount
- for every 20 points collected, an AMI+Premium member earns a €1 discount
You are entitled to a discount on your accommodation unit invoice by redeeming sets of 25 points for AMI+Card members and sets of 20 points for AMI+Premium members. Example: An AMI+Card member earns a discount for collecting 49 points, but can use only 25 points (equals €1 off).
Members collect points for services stated in Article 2 (Programme purpose) of these Terms and Conditions, and can redeem them (in the form of a discount) only for accommodation. It is not possible to receive 100% off accommodation; the maximum discount is 95% off the ACCOMMODATION amount on the invoice. You collect points for the remaining 5% of the amount.
Example 1: The invoice includes only accommodation services for an AMI+Card membership level with 1000 collected points. A maximum of 950 points can be redeemed for accommodation on an existing invoice (equivalent of €38). The remaining 50 points will be credited to the member’s account.
Example 2: The invoice includes both accommodation and additional services
During the last stay, the guest collected 2500 points (= €100 which the member can use for the current stay). The amount on the invoice for the current stay is €100, of which €90 is accommodation and €10 is wellness/F&B services. The guest decides to redeem all points, but according to the Terms and Conditions, it is possible to use points for discounts up to 95% of the accommodation total (€85.50, i.e. 2125 points). The remaining 375 points from previously collected points + 5% accommodation amount from the current stay, which amounts to 4 points + 10 wellness/F&B points are credited to the member’s account.
Now the member has 389 points which he/she can redeem during the next stay.
3.5. The Loyalty Programme website
Members can view their points status at any moment at our websites www.aminess.com/en/loyalty and www.aminess-campsites.com/en/loyalty through their own profiles created on the website.
4. AMI+Card CARD
After becoming a Loyalty Programme member via the websites www.aminess.com/en/loyalty and www.aminess-campsites.com/en/loyalty, the member receives a confirmation (an e-mail) containing a Loyalty Programme unique identification number. Members are required to keep safe the identification number because it will be required for future accommodation bookings via the websites www.aminess.com/en/ or www.aminess-campsites.com. Members who choose e-registration will automatically receive 375 points and thereby confirm they will not request a physical card.
The members who joined the Loyalty Programme by filling out the application form at the hotel or campsite reception desk immediately receive an AMI+Card basic level membership card.
The membership card is inactive on issue. The membership card will activate automatically no later than 24 hours after registration. Every new member will receive a written notice confirming their registration by e-mail. After receiving the activation e-mail, the members who registered for the Programme at the reception desk should create a password in order to gain access to their online account. The card contains a non-transferable individual identification number which you can use in combination with an identity document for identification at reception desks of the Aminess Hotels & Campsites. Guests cannot be identified using only a membership card due to the protection of personal information. After check-in at the reception desk, identification by room/pitch/mobile home number is sufficient at all points of sale within the facilities.
If a guest has collected 3000 points during the current year, an AMI+Premium membership card is automatically sent to his/her address.
In order to take advantage of the benefits, members are required to enter the card’s identification number while booking accommodation via the website www.aminess.com/en/ or www.aminess-campsites.com/en/ or the Aminess Reservation Centre.
Registering several people to one account, as well as registering one person several times is not possible.
The member may not lend, transfer or sell his/her card or he/she will lose all the rights within the Programme.
The membership card is not transferable and can only be used by the card holder who is a member of the Loyalty Programme. The card is the property of Aminess and Aminess reserves the right to withdraw or decline the membership card if the member is not using the card in accordance with the membership Terms and Conditions or is using the card contrary to them.
The member is responsible for all activities related to his/her card account.
In the event of loss, theft or damage, the card can be replaced free of charge only once and only at the reception desks of the Aminess Hotels & Campsites. Each subsequent membership card replacement will result in a deduction of 100 points. The old card will be deactivated upon replacement, and the new one (with a new number) will be the only active card.
Every attempt to use the card for fraud purposes will result in the card’s immediate cancellation and closing of the Loyalty Programme member’s account.
In the event of death of a Loyalty Programme member there will be no membership rights transfer to other persons and the card will be cancelled immediately.
The membership card has no expiry date.
5. MEMBERSHIP BENEFITS
You can take advantage of benefits during all stays booked via the websites www.aminess.com/en/ or www.aminess-campsites.com/en/ or the Aminess Reservation Centre under the name of the Loyalty Programme member.
In addition to the benefits gained by collecting points, members can take advantage of various other benefits on additional services within the Aminess Hotels & Campsites. For the list of all benefits and possible restrictions regarding their use, visit the Loyalty Programme website at www.aminess.com/en/loyalty or www.aminess-campsites.com/en/loyalty.
Complaints on the services on the benefits list can be made only upon submitting the retail receipt from the facility where the Loyalty Programme member bought the service or product.
The Aminess Loyalty Programme benefits can only be used if they are listed on the current List of benefits, at the websites www.amness.com/loyalty or www.aminess-campsites.com/en/ or in other special publications of the Aminess Loyalty Programme.
The stays and benefits of the Aminess Loyalty Programme cannot be transferred to accounts of other Loyalty Programme members (existing or newly created).
A member automatically reaches the next membership level upon collecting a minimum of 3000 point within the current year, beginning with the registration date.
6. PERSONAL DATA PROTECTION
The purpose of collecting and processing personal data
Aminess processes personal information of its members for the following purposes:
- joining the Programme and entitlement to benefits and discounts,
- monitoring the manner and frequency of the card usage to improve services
- sending marketing communications about Aminess benefits and special offers
- service quality surveys
- segmentation purposes
- sending advertising materials
- customer satisfaction surveys
- communication by e-mail
Personal data processing for the purposes of member identification and use of discount is necessary and is based on the business relationship between the member and Aminess. Therefore, at the member’s request for deletion of his/her personal data, the membership in the Programme will be terminated.
The member is entitled to object to personal data processing for marketing purposes by sending a notification to the e-mail address firstname.lastname@example.org, and his/her personal information will not be processed for the stated purposes.
Recipients of personal data?
The issuer will forward the personal information of the member to other recipients only by the virtue of a legal obligation, i.e. at the reasonable request of the public authority invested with such power. If necessary, personal information will be forwarded to reliable partners (data processors) for the purpose of enabling customer service, IT maintenance or a similar purpose with obligatory measures of confidentiality and personal data protection.
Personal data retention period
Aminess will process the personal data of its members during the period of membership in the Programme. After the termination of the Programme membership (by Aminess or by the member), Aminess will no longer process the personal information of the member.
The rights of the Member regarding personal data processing
According to the applicable provisions of personal data protection, the member is entitled to the following:
- the right to access personal data
- amendment of personal data
- deletion of personal data
- limitation of personal data processing
- the right to data portability (where applicable)
- the right to lodge an objection to the supervisory authority
The member is obliged to notify Aminess of any changes in personal data.
Contact information for the protection of personal data
For requests, complaints or inquiries related to the processing and protection of personal data, contact us at the e-mail address email@example.com.
According to the applicable legislation regulating personal data protection, any requests/inquiries will be attended to as soon as possible and no later than within 30 days of their receipt.
Data protection officer contact information:
e-mail address: firstname.lastname@example.org
address: Škverska 8, 52466 Novigrad (Istra), Hrvatska
7. AMENDMENTS TO LOYALTY PROGRAMME TERMS AND CONDITIONS
Aminess reserves the right to change the conditions of participation in the Loyalty Programme, as well as the terms of these Terms and Conditions at any time. Upon changing the conditions of participation in the Loyalty Programme, Aminess will take into account the interests of the Loyalty Programme members. The changed conditions will become an integral part of these Terms and Conditions. Upon announcement of the changes regarding participation, Aminess will highlight this term.
Aminess can change and supplement the terms of these Terms and Conditions if necessary. Aminess reserves the right to terminate the Loyalty Programme or substitute it with any other loyalty-rewards programme at any time and without a reason. Aminess shall take all necessary steps in order to notify its members about changes to or the termination of the Programme in due time, and shall not be held responsible for any possible loss or damage to members upon the entry of the above changes into force. After the termination of the Loyalty Programme, membership in the Loyalty Programme shall be terminated automatically. The membership card shall deactivate, the Programme member shall receive a written notice and shall not be obliged to return the card.
The termination or substitution of the Loyalty Programme does not constitute valid grounds for claim for damages by Loyalty Programme members.
In the event of a dispute between Aminess and a Loyalty Programme member, the law applicable is Croatian law and all potential disputes regarding the terms and application of these Terms and Conditions will be resolved by mutual agreement, and if not possible, the local jurisdiction having authority will be determined by reference to the Aminess headquarters.
To access the applicable Loyalty Programme Terms and Conditions, visit the Loyalty Programme website at www.aminess.com/en/loyalty and www.aminess-campsites.com/en/loyalty.
8. PROGRAMME INFORMATION
For all information about the Loyalty Programme, visit the websites www.aminess.com/en/loyalty and www.aminess-campsites.com/en/loyalty.
For all questions about membership, as well as information about changing personal data or any other membership information, contact us at the following e-mail: email@example.com
These Terms and Conditions will enter into force on the day of their adoption.
Novigrad, 1 April 2018
LAGUNA NOVIGRAD d.d.
Zrinka Bokulić, Chairman of the Management Board